‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance
2026-10-08 · AI (artificial intelligence) | The Guardian
Co-op Legal Services is using AI to record, analyze, and rate every single phone call their probate staff make to customers. A whistleblower called it 'oppressive and dystopian' — because nothing says 'we value our employees' like having a robot judge their every word. Another company proving that AI's killer app is making workers miserable.