UnitedHealth AI denies elderly patients medically necessary care
2025-02-13 · CBS News
A class-action lawsuit revealed that UnitedHealth's AI system 'nH Predict' was used to automatically deny Medicare Advantage claims for post-acute care, with a staggering 90% error rate -- nine out of ten denials were reversed on appeal. A federal judge called the denial process 'futile' and allowed the lawsuit to proceed, noting patients suffered worsening health and some died.